Proxera Consistency

Support & Help

Questions, bugs, account issues, or feedback.

Get in touch

Consistency is made by a small team. Email reaches a human and we reply within one business day, usually faster.

General

For fastest triage, include: your iOS version, whether you are signed in or using guest mode, and a short description of what happened.

Frequently asked

How do I delete my account?

Open the app, go to the Profile tab, scroll to the bottom, and tap Delete account. Deletion is immediate and permanent. Every row tied to your user ID is removed, including habits, check-ins, goals, briefs, and agenda history.

Where is my data stored?

If you are signed in, your habits and check-ins sync to Supabase (Postgres) under a row-level security policy keyed to your user ID. As a guest, everything stays local on your device. Full details on the privacy page.

How do I change the brief voice or speed?

Open an Intel Brief, tap the settings icon on the audio player, and pick from Adam, Rachel, Hans Wilmar, Bella, Antoni, or Josh. Playback speed (1x, 1.25x, 1.5x, 2x) is controlled from the same panel.

Why is brief generation taking a while?

A fresh brief calls the Claude API with web search enabled, then streams through ElevenLabs for narration. End-to-end this usually lands around 20 to 40 seconds depending on topic complexity. If it stalls past a minute, pull to refresh or tap Generate again.

Can I use Consistency without signing up?

Yes. Guest mode gives you the full feature set (habits, briefs, agenda, analytics) stored on-device. You can create an account later and your local data will migrate up to the cloud.

I forgot my password.

On the sign-in screen tap Forgot password? and enter your email. You will receive a reset link. If it does not arrive, check spam, then email us.

My habits did not sync to another device.

Make sure you are signed in with the same account on both devices and have network access. Sync is realtime via Supabase Postgres change feeds, so it should land within a second of a tap. If it does not, force-quit and relaunch to re-establish the subscription.

Can I use Consistency offline?

Yes for habit tracking. Check-ins, edits, and streaks work offline and reconcile when you are back online. Intel Briefs and Agenda require a connection because they call the model.

How do I report a bug or request a feature?

Email noah@proxera.io with the details. Screenshots help. Feature requests are read and tracked.

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